CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR THE UNITED KINGDOM

1. Applicability

These general terms and conditions apply to all orders through www.thelotuslondon.com (“the Website”). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that your are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

2. Contracting Party

This Website, for the sale of goods via the Internet, is operated by The Lotus London, 125 Green St, London E7 8JF, which is legally represented by Bhavisha Tailor, its Managing Director. This is where you can place complaints or assert warranty claims.

You can reach our customer service on any issues at: info@thelotuslondon.com

3. Formation of Contract

Your orders on the Website are binding offers for entering into the associated contracts to purchase with The Lotus London. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

You indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorized credit protection associations, credit institutions and credit inquiry agencies. We reserve the right to refuse to accept the order if we receive a negative credit report. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.

4. Availability

Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.

There is no liability for lack of items in stock or for products not being available.

Any commercial resale or distribution of The Lotus London products sold on the Website is strictly prohibited.

Please note that after your order is confirmed, no requests to change or cancel it can be considered.

5. Reservation of Performance for Undeliverable Goods

If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

6. Price and Additional Costs

The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the check-out process.

7. Payment conditions

The purchase price for goods ordered is due when you place your order through The Lotus London online. If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.

8. Delivery and Reservation of Title

Please note that upon placement of orders, the item(s) need to be handmade and crafted. This process can take a few days to complete.

The delivery charges are based on your order value and your delivery location.

9. Returns

You may return any Lotus order within 7 days of receipt of shipment if…

The item(s) you receive has a manufacturing defect, we may provide you with a refund, exchange or a credit note for the same amount.

If the reason for the return is not in relation to a manufacturing fault, we may provide an exchange or credit note, however Lotus reserve the right to refuse a refund or credit note if the jewellery was customised specifically for the client. Please note that all items are customised online with the information provided during the ordering process. Please note that we cannot exchange or refund pierced stud earrings for hygiene reasons.

Please note that we are not liable for the cost for delivering items back to us.

When sending items back, please enclose a covering letter and include your order confirmation email with the package.

Please note that upon placement of orders, the item(s) need to be handmade and crafted. This process can take a few days to complete.

The delivery charges are based on your order value and your delivery location.