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Frequently Asked Questions

What does The Lotus London Do? 

Create the most amazing bespoke jewellery, with you, the customer in mind!

How long on average does delivery take? 

Online Orders: All our jewellery is made to order by hand and can take up to 14 Days, in instances when custom pieces have to be ordered delays can occur, in which case you shall receive an email with an option to cancel.

In-store Orders: Orders placed in shop can be completed in a shorter space of time depending on your level of customisation. Some designs can even be done while you wait.

Do you ship Internationally? 

Yes, Delivery times may differ. It is important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery. Please enquire at your local customs office.

If I don’t like my jewellery, can I have a refund/ exchange? 

You may return any of The Lotus London orders within 7 days of receipt of shipment if…

The item(s) you receive has a manufacturing defect, we may provide you with a refund, exchange or a credit note for the same amount. If the reason for the return is not in relation to a manufacturing fault, we may provide an exchange or credit note, however The Lotus London reserve the right to refuse a refund or credit note if the jewellery was customised specifically for the client.

All items are customised with the information provided during the ordering process and agreed by the client. Hence any change or minds or adjustments can endure additional costs, payable by the customer & can cause delays. Please note that we cannot exchange or refund sets that come with pierced jewellery for hygiene reasons.

Please make note, that we are not liable for the cost for delivering items back to us.

When sending items back, please enclose a covering letter and include your order confirmation email with the original packaging items were sent in.

How is the jewellery packaged? 

Your jewellery will be packaged in a bespoke Lotus branded box.

Can I change the colour of my stones on a later date? 

Yes! (inserts only)  We are proud to offer this service (a small fee applies).

Is The Lotus London Appointment Based Only? 

Of course not, at The Lotus London we pride ourselves on our customer service. We welcome all at our flagship store. If you would like to discuss bridal jewellery however it would be in your best intrest to book a consultation, as our designers get extremely busy due to only two consultants being available.

What is a consultation/ appointment? 

A consultation with lotus takes away the stress of jewellery shopping. You get to build your set, your way! There are no “sets” at The Lotus London, just because you like a necklace doesn’t mean your stuck with the accessories it comes with. You build your set they way you want trying everything on along the way.

Do The Lotus London charge for consultations?

Absolutely not! This is a free service! If you however would like to meet with a consultant out of business hours (before 2pm, after 5pm or any time on Friday), there is deposit required of £30 which is refunded on arrival, no obligation to place an order

Do I need my outfit for a consultation?

No! How cool is that? all we need is that you have placed your order, know what the embroidery is i.e. Antique gold, Silver etc, Shape of neck: Round, Sweetheart or Collar and how deep it is in inches. Inserts can be decided once the outfit has arrived, as they are quick to set.  

How long does a consultation last?

Bridal jewellery consultation: Approximately 90 minutes

Mehndi consultation: Approximately 60 minutes

Flower jewellery consultation: Approximately 30 minutes

Accessory consultation: Approximately 30 minutes depending on order quantity & level of customisation.

So Book Now!

We are excited to see you!

Team Lotus